Order FAQS

1.What is the minimum order quantity ?
All of the products have not minimum order.

This website fit for medium - and small wholesale business. if you need order more than 10,000USD or 200 pcs per style/color/size, please get in touch with our general manager directly: annie@woudeyou.com（Annie）

2.About the order process
we make that place the order from us is as secure and simple as possible. You could make order from our web site online.

At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
And then ,After you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.) 

Third, after you receive the invoice ,please pay soon and tell us the information .So that we could check your pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.
3. What should I do when fail to place order ?
Steps:

A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn’t work, you can copy the goods list including item number, size and color; send us by email together with your username on our site, and also your full shipping address. We’ll place the order for you and then let you know.
 
4. About the Local taxes and import duties?
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
Generally, in order to make you unpay any fees, or less fee, we will send the parcel as the gift or sample, and also include costume, number of items and costs in USD.
Can you separate my order to several packages in order to avoid tax in custom ?
Usually we send only one package for one order unless it’s too large to be put into one box,but also only one tracking number. If you want us to send two or more packages, please write down the request in the Notice when you submit the order. But more packages, more shipping cost need pay, you know.

5. Can I confirm stock status with you before payment ?
Yes, after you place the order, we’ll check and inform you which items are out of stock, and then send the invoice to you. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
6. What will happen if there are out-of-stock items in my order after payment ?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.
7. Why my cart is empty when I open it again next day ?
Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.