FAQ
About Products About Price and Payment Returns & Terms
About Shipping About Order Dropship Service
We value your Privacy
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
About Products
1.about packing
using simple packing, every set packed in a plastic bag.
2.about size
Please refer to " size " section in each product for more details. About the size chart, please visit:“size chart”
3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes ,OEM condition is welcomed and the minimum quantity depend on the items you order. And please send the clearly model pictures which you want to order to us , I will submit them to our Designers, once we have the Material, we could product for you in time, if have not, we will search them for you, and then product. and send the samples with other items you order for you first so that you could check. more detail, please visit: OEM Service
4.About the Material
We use high quality fabric which can be easily stretched, Please refer to " Material " section in each product for more details.
About Price and Payment
1. About the price
Please refer to " price " section in each product for more details.
2. The discount policy
We offer 5% discount if the total is above USD$1000 . if more than 2500USD ,having 10% discount. and more than USD$5000 , having 15% discount. ( not include delivery cost ,tax and VAT).
If you need order more than 10,000USD or 200 pcs per style/color/size, please get in touch with our general manager diretly：annie@woudeyou.com（Annie）
3. Our payment and bank remittance information.
We accept the paypal , Money gram, Bank, Western Union and Trade Assurance payment. Small or sample order, we accept payment via PayPal.com or westernunion.com.
Returns & Exchange
WouDeYou strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 3 days from the date of shipment and in new, unused condition with original packaging.
You must contact us at annie@woudeyou.com prior to return/exchange products to us. We will not process your refund or exchange request without early notification.
Please refer to Return & Exchange for the terms as following:
1. Exchange
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment.
Please contact our customer support before sending the products back.
2. Refund
If you are not satisfied with our products (Not Quality Problem), you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. As you know, it will be high tax to import the textile from other country in China. After we Clear Customs, we will show you the Customs tax cost to pay. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault.
Please contact our customer support for refund assistance.
1. How to package ?
We will ship by International packages/ EMS/DHL/UPS/TNT/FEDEX.
2. Could we have any discount of postage ?
Yes ,of course. we are the Old customer of International express , we can have Preferential cheaper price of the shipping. For example: we are the old customer of EMS, then we can get 50% discount from the post office of the total.
3. How many days it takes ?
General it takes 3-4 working days to all the world by UPS, and, it takes 5-7 working days by EMS, and takes 4-6 working days by TNT/DHL, depending on the area you live in.
4. How to calculated does the postage ?
Postage is calculated in accordance with the weight, delivery way (EMS, DHL, UPS,TNT), and destination country. It is difficult for us to declare an exact shipping fee before you place an order. After you receive the invoice, if you are not satisfied with our shipping fee , you also can choose to cancel your order. Thank you for your understand.
5. About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. General we could send your parcel to you within 2 working days.
6. Can I confirm stock status with you before payment ?
Yes, after you place the order, we’ll check and inform you which items are out of stock, and then send the invoice to you. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
7. What will happen if there are out-of-stock items in my order after payment ?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.
8. Why my cart is empty when I open it again next day ?
Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.
About Shipping About Order Dropship Service
We value your Privacy
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
About Products
1.about packing
using simple packing, every set packed in a plastic bag.
2.about size
Please refer to " size " section in each product for more details. About the size chart, please visit:“size chart”
3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes ,OEM condition is welcomed and the minimum quantity depend on the items you order. And please send the clearly model pictures which you want to order to us , I will submit them to our Designers, once we have the Material, we could product for you in time, if have not, we will search them for you, and then product. and send the samples with other items you order for you first so that you could check. more detail, please visit: OEM Service
4.About the Material
We use high quality fabric which can be easily stretched, Please refer to " Material " section in each product for more details.
About Price and Payment
1. About the price
Please refer to " price " section in each product for more details.
2. The discount policy
We offer 5% discount if the total is above USD$1000 . if more than 2500USD ,having 10% discount. and more than USD$5000 , having 15% discount. ( not include delivery cost ,tax and VAT).
If you need order more than 10,000USD or 200 pcs per style/color/size, please get in touch with our general manager diretly：annie@woudeyou.com（Annie）
3. Our payment and bank remittance information.
We accept the paypal , Money gram, Bank, Western Union and Trade Assurance payment. Small or sample order, we accept payment via PayPal.com or westernunion.com.
Returns & Exchange
WouDeYou strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 3 days from the date of shipment and in new, unused condition with original packaging.
You must contact us at annie@woudeyou.com prior to return/exchange products to us. We will not process your refund or exchange request without early notification.
Please refer to Return & Exchange for the terms as following:
1. Exchange
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment.
Please contact our customer support before sending the products back.
2. Refund
If you are not satisfied with our products (Not Quality Problem), you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. As you know, it will be high tax to import the textile from other country in China. After we Clear Customs, we will show you the Customs tax cost to pay. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault.
Please contact our customer support for refund assistance.
3. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.
1. How to package ?
We will ship by International packages/ EMS/DHL/UPS/TNT/FEDEX.
2. Could we have any discount of postage ?
Yes ,of course. we are the Old customer of International express , we can have Preferential cheaper price of the shipping. For example: we are the old customer of EMS, then we can get 50% discount from the post office of the total.
3. How many days it takes ?
General it takes 3-4 working days to all the world by UPS, and, it takes 5-7 working days by EMS, and takes 4-6 working days by TNT/DHL, depending on the area you live in.
4. How to calculated does the postage ?
Postage is calculated in accordance with the weight, delivery way (EMS, DHL, UPS,TNT), and destination country. It is difficult for us to declare an exact shipping fee before you place an order. After you receive the invoice, if you are not satisfied with our shipping fee , you also can choose to cancel your order. Thank you for your understand.
5. About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. General we could send your parcel to you within 2 working days.
6. Can I confirm stock status with you before payment ?
Yes, after you place the order, we’ll check and inform you which items are out of stock, and then send the invoice to you. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
7. What will happen if there are out-of-stock items in my order after payment ?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.
8. Why my cart is empty when I open it again next day ?
Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.
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